Bigwheels 2 Butterflys

I bring some clothes to see what they price them when had wait over two hours when was there around 2pm. Then came back about hour and half like said.... just get told they need be washed and outfits together. I understand the outfits together but those been washed and stored away after outgrew the size. Looks like have better luck doing my own garge sale then going back their.

I shopped here recently and things in the boys clothing were all over the place in sizes. I’d pick one out and it would be in the wrong size area at least 25% of the time. The assistant manager said everything was supposed to be reorganized at the end of each day but obviously it wasn’t. Then there were 3 mistakes on my bill. One of the mistakes was an outfit that had 2 pieces with it but the tag said 3 pieces. When I asked the new sales associate she actually told me “No, it’s a 2 piece.” When I asked her how she knew that for sure she counted the pieces like I was an idiot and said “See, one, two pieces.” I couldn’t believe it! She basically said she couldn’t do anything about it. I spoke to the assistant manager and she apologized for her behavior blaming it on her being new. The A.M. did give me back 1/3 of the price. The associates name was Raven and she looked like she’d rather be anywhere than there. I said Thank You at the end and she just stood there. I would not recommend this store for any reason. There’s another location. Maybe it’s better. I hope. It wasn’t the few dollars that mattered, it was the principal of the thing.

I brought in a ton of name brand, never worn/barley worn clothes, car seat covers, summer clothes, winter clothes, swaddles, fleece car seat onesie, and a double jogging stroller and they gave me back 90% of what I brought in and then had the audacity to offer me $70 for all of it, including the $300 stroller. I obviously took the stroller back and so they gave me $20 for the clothes they took. It not only wasted my time, but was a total slap in the face. The lady who also was working up front and who answered the phone was so….ditzy and unprofessional. This store doesn’t really have the right to be picky when every time I’ve come here to shop their clothes are always worn down and dirty looking, so not sure why they weren’t interested in brand new clothes in season.

The staff is so easy to converse with and they usually can help find what I am looking for specifically for my two growing boys. They usually also carry a wide selection of Halloween costumes and sports items that can run expensive brand new. I appreciate the kindness and professionalism this business has bestowed to my family and I. Someday I won’t be able to shop here due to my boys graduating to adult sizes but until then, I’ll make it a frequent shopping experience! Thank you!